Responsible Gaming
Introduction
At Rakuten Cuisine, we believe that online pokies should be enjoyed purely as entertainment, not as a way to earn money or solve financial problems. Gambling should only ever be with money you can afford to lose. If you find yourself viewing gambling as an income source or investment strategy, it's time to reassess your relationship with gaming.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and older. It is your responsibility to verify that you meet the legal age requirement in your jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from family, friends, or partners
- Gambling with money intended for bills, rent, or essential expenses
- Spending increasing amounts of time and money on gambling
- Difficulty controlling or stopping your gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Borrowing money to finance gambling activities
- Neglecting work, study, family, or social relationships due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Failed attempts to cut back or stop gambling
Self-Help Tools
Most reputable online pokies platforms offer built-in responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Self-Exclusion: Voluntarily exclude yourself from accessing your account for a set period
- Session Timers: Set automatic time limits for your gaming sessions
- Account Pause: Temporarily suspend your account without losing access to your funds
We encourage you to use these tools proactively as part of your responsible gaming strategy.
Support Organisations
If you're struggling with problem gambling, confidential support is available. The following organisations provide free help and resources:
New Zealand
- Problem Gambling Foundation — Free, confidential support and counselling
Website: www.pgf.nz
Phone: 0800 664 262 (free call)
Email: [email protected] - Gambling Helpline — 24/7 support service
Phone: 0800 654 655 (free call)
Text: 8393 (free message) - Samaritans — Support for distress and crisis
Phone: 1800 726 666
International Resources
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- United Kingdom: GamCare — www.gamcare.org.uk
- United Kingdom: GamStop (National Self-Exclusion Scheme) — www.gamstop.co.uk
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
Take Action Today
If you or someone you know is struggling with problem gambling, reach out for help today. There is no shame in seeking support. Professional counsellors are trained to help you regain control and develop healthier gaming habits. The organisations listed above are confidential, non-judgmental, and free to access.
Remember: Gambling should only ever be entertainment. If it stops being fun, it's time to stop.